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  • City of Milwaukee
  • 02/20/19
  • Milwaukee, WI
  • 53233
  • 58462 / Yearly
  • Full-Time

Under the general direction of the Public Services Area Manager, a Library Branch Manager serves as Librarian-in-Charge of a branch library, providing leadership for Branch staff and managing the overall service plan and operation of the agency, which includes collection development and maintenance, services and programs, customer and community relations, outreach and partnership development, and oversight of the general maintenance and security of the library building and grounds.

Essential Functions

Direct and work with staff to provide library services to the residents living in the service area, including overseeing reference and readers' advisory service to users and providing guidance on materials, including books, audiovisual materials, computerized databases, and programs.
Initiate contacts in the community and work with community organizations in library-connected programs; form partnerships with neighborhood organizations and businesses for the enrichment of the communities the library serves.
Represent the library in community organizations; speak at meetings; and apprise community leaders of library resources and services. Adjust collection offerings and create programming in response to neighborhood needs and evolving community conditions.
Develop and direct librarians, interns, Library Reference Assistants, and Library Youth Educators who perform reference, bibliographic, community work, programming, and other services by holding regular staff meetings, setting goals, planning and developing performance standards, and assisting staff in reaching performance standards.
Through the Branch Library Services Assistant, supervise clerical staff, including scheduling, assigning duties, recordkeeping, managing workflow and materials handling, and evaluating performance; enforce safe work procedures.
Provide local leadership on the interpretation and implementation of general MPL policy with branch staff through various communication tools and staff meetings.
Apply library policies to specific library situations and consult with Administration on possible policy improvements.
Supervise expenditures of book funds allotted to the branch library, prepare budget requests, and oversee the execution of grant contracts as required.
Supervise maintenance of operations records; write annual, monthly, and special reports.
Respond to complaints from patrons and interpret policies and procedures. Make recommendations for disciplinary action and assess security issues for immediate resolution or escalation to the MPL security team and executives.
Read reviews of materials as applied to the neighborhood served.
Work with staff and system selectors to assure appropriate and well-balanced collections.
Promote use of the library and its collections.
Participate in library-sponsored TV and radio presentations. Write bibliographic articles as required.
Plan and present programs on a variety of subjects of community interest.
Contribute to social media about library activities.
Serve on system-wide committees; interpret needs of branch library; and supervise preservation of library property.
Take an active part in professional association activities and keep abreast of library literature.

Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Minimum Requirements

1.Master's degree in library science or library information science from an ALA-accredited library school.
2.Five years of recent, progressively-responsible professional librarian experience, including three years working within a library environment.

IMPORTANT NOTE: College transcripts are required and must be received by the application period closing date. Transcripts should be attached to your online application. Applications without transcripts attached will be considered incomplete and will be rejected. Student/unofficial copies are acceptable; however, your transcript must be legible and include your college/university name, your name, the degree completed (if applicable) and the date completed.

Desirable Qualifications

Spanish language skills.
Previous experience in a lead worker or supervisory role.

Knowledge, Skills, Abilities & Other Characteristics

Knowledge of modern library organization, procedures, policies, mission, goals, services, and trends.
Knowledge of computers, online catalogs, databases, networks, the Internet, and their applications for library use.
Knowledge of automated circulation and registration procedures.
Knowledge of the effective usage of various types of social media.
Knowledge of management principles and supervisory skills to effectively direct the activities of staff.
Knowledge of customer service best practices and the ability to incorporate them into branch operations.
Knowledge of training, mentoring, and coaching techniques and principles.
Knowledge of budgeting processes to oversee expenditures and prepare budget requests.
Ability to read and interpret a wide variety of job-related documents.
Written communications skills to be able to write reports, social media posts, and branch policies and procedures.
Oral communications skills necessary to make presentations, participate in TV and radio programs, and conduct formal library programs.
Interpersonal skills to work effectively with multi-level staff, patrons, and community group members from all socioeconomic, educational, literacy, and cultural backgrounds.
Skill in tactfully and respectfully addressing sensitive situations with patrons who may be experiencing difficult personal issues.
Community outreach skills to be able to build relationships with community partners.
Organizational skills to be able to manage multiple priorities and meet deadlines in a busy public library.
Critical thinking skills to be able to solve problems and make sound decisions on a daily basis.
Ability to effectively and positively represent the library before community groups and the public, consistent with the library's vision, mission, and strategic plan.
Honesty, integrity, ability to maintain confidentiality, and responsible stewardship of City resources.

Current Salary

The current salary range (Pay Range 1EX) for City of Milwaukee residents is $58,462-$81,844 annually, and the non-resident salary range is $57,028-$79,836. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

The City of Milwaukee provides a comprehensive benefit program that includes the following:
Defined Benefit Pension Plan
457 Deferred Compensation Plan
Health and Dental Insurance
Comprehensive Wellness Program
Onsite Clinic Services
Onsite Employee Assistance Program
Alternative Work Schedules
Long Term Disability Insurance
Group Life Insurance
Tuition Benefits
Paid Vacation
11 Paid Holidays
Paid Sick Leave and other paid leaves
Flexible Spending Arrangement
Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit

Selection Process

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations and the Milwaukee Public Library reserve the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The examination will be held as soon as practical after Friday, December 7, 2018. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

Additional Information

APPLICATIONS and further information may be accessed by visiting,
If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or
The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202.


EEO Code 102

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.

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